Payment Policy

Welcome to deloxusa.com This Billing Policy explains how we (“Deloxusa”, “we”, “our”, or “us”) handle payments, billing information, and related processes on our online store. By placing an order, you agree to the terms outlined below.

Accepted Payment Methods

We currently accept the following secure payment methods:

Major credit and debit cards: Visa, MasterCard, and American Express

All transactions are processed in the same currency displayed at checkout — GBP (£), USD ($), CAD (C$), or AUD (A$) — depending on your delivery location.

Billing Information

Accuracy & Responsibility

By making a purchase, you agree to provide accurate, complete, and up-to-date billing and contact details. This includes your:

Email address

Billing address

Payment credentials

Keeping this information current ensures smooth order processing and prevents delivery delays.

Pricing & Promotions

Pricing Policy

All prices are displayed and processed in the currency shown at checkout — GBP (£), USD ($), CAD (C$), or AUD (A$) — depending on the country of your purchase.

Prices may change without prior notice.

We reserve the right to update pricing, discontinue items, or adjust product availability.

Promo Codes

Discount codes must be applied at checkout.

Codes cannot be applied retroactively.

Multiple promotions cannot be combined unless explicitly stated.

Order Confirmation & Invoicing

Order Confirmation

Once your order is placed, you will receive a confirmation email summarising:

The items purchased

The selected shipping method

Your billing and contact details

This email serves as your official purchase receipt.

Invoice

A detailed invoice will be included either in your shipping confirmation email or inside the package. It will outline:

Itemised charges

Any discounts applied

Applicable shipping fees (if any)

Payment Processing

Authorisation

By submitting your payment details at checkout, you authorise Deloxusa to charge the full order amount to your selected payment method. All transactions undergo security checks and fraud prevention systems.

Payment Failure

If your payment is declined:

You will be notified by email.

Your order will remain on hold until payment is successfully processed.

You may be asked to provide an alternative payment method.

Disputes & Chargebacks

If There’s an Issue

If you experience a problem with your order (such as an incorrect item, undelivered parcel, or billing discrepancy), please contact us directly before raising a dispute.

📧 care@deloxusa.com
📞 +44 808 531 0674

Our team is committed to resolving issues promptly and fairly.

Chargebacks

All chargebacks are carefully reviewed. If a chargeback is found to be unjustified or fraudulent, the customer may be held responsible for the original order amount plus any related administrative fees.

Contact Us

Need help? We’re just an email or call away:

Email: care@deloxusa.com
Phone: +44 808 531 0674
Address: 503 Stratford Road, Birmingham, B11 4LP, United Kingdom

Customer Service Hours (GMT – London):

Monday to Friday: 9:00am – 5:00pm

Saturday & Sunday: 10:00am – 2:00pm

We aim to respond to all enquiries within 24 hours.

For more support, please visit our Contact Us page.