Shipping policy
At Deloxusa, we are committed to delivering your orders quickly, securely, and with care to provide you with an exceptional shopping experience. Below you’ll find all the details about our shipping process.
Currency Notice
All prices, transactions, and shipping details on deloxusa.com are processed in the same currency used at checkout depending on your location.
Shipping Fees
We offer free standard shipping on all orders to the United Kingdom, United States, Canada, Australia, France, New Zealand, and Denmark.
✔ No minimum spend
✔ No hidden fees
✔ Dependable delivery you can trust
Processing & Delivery Time
Order Cut-off Time: 7:00 PM GMT (London)
Fulfilment Days: Orders are processed and dispatched Monday–Friday only
Handling Time: Minimum 1 day, Maximum 2 days (Monday–Friday)
Transit Time: Minimum 3 days, Maximum 7 days (Monday–Friday)
Total Delivery Time: Most orders arrive within 4–9 working days from order confirmation
Weekend & Holiday Orders: Orders placed on weekends or public holidays will be processed on the next business day.
Note: During peak periods (holidays, sales events, promotions), delivery times may be slightly extended.
Shipping Confirmation & Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking link so you can follow your package in real time.
Address Modification
If you need to change your delivery address, please contact us at care@deloxusa.com as soon as possible and before your order has shipped.
Once an order has been dispatched, we are unable to change the delivery address.
Delivery Restrictions
We currently deliver to customers in the United Kingdom, United States, Canada, Australia, France, New Zealand, and Denmark.
We do not ship to PO Boxes, BFPO, APO/FPO, or freight-forwarding addresses.
Contact Us
Need help? We’re just an email or call away:
Email: care@deloxusa.com
Phone: +44 808 531 0674
Address: 503 Stratford Road, Birmingham, B11 4LP, United Kingdom
Customer Service Hours (GMT – London):
Monday to Friday: 9:00am – 5:00pm
Saturday & Sunday: 10:00am – 2:00pm
We aim to respond to all enquiries within 24 hours.
For more support, please visit our Contact Us page.