Refund policy
Thank you for shopping with Deloxusa. We are committed to ensuring a smooth and supportive shopping experience. If for any reason you’re not fully satisfied with your purchase, we offer a simple and transparent return, refund, and exchange process for your peace of mind.
This policy applies to orders delivered to the United Kingdom, United States, Canada, Australia, France, New Zealand, and Denmark.
30-Day Return & Exchange Policy
We accept returns and exchanges within 30 days from the date of delivery.
To be eligible, items must be:
Unused, unworn, and unwashed
In their original packaging
In resellable condition with all tags, labels, and accessories included
Return Window: 30 days from delivery
Return Method: By mail only
Return Label: Free pre-paid printable return label provided by Deloxusa
Return Costs: No cost to the customer
Restocking Fees: None
Refund Processing Time: Refunds are processed within 7 business days of receiving and approving your return
Exchanges: Always accepted within 30 days for eligible items
⚠️ Returns without prior authorization cannot be accepted.
How to Return or Exchange an Item
To start a return or exchange, please email us at care@deloxusa.com with the following details:
Order Number
Name on the Order
Reason for Return or Exchange (include photos if the item is damaged/defective)
Once your request is approved, we will send you:
A Return Authorization number
Packing instructions
A free pre-paid return label to download and print
Exchanges
We accept exchanges within 30 days of delivery for eligible items.
You may exchange for a different size, colour, or product of equal value.
Once we receive and inspect your returned item, your replacement will be shipped at no additional cost.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect:
Contact us within 7 days of delivery at care@deloxusa.com with your order number and photos.
We will arrange a free return and offer either a replacement or a full refund — whichever you prefer.
Non-Returnable Items
The following items cannot be returned or exchanged:
Customised, personalised, or made-to-order products
Items removed from sealed packaging for hygiene reasons (e.g., underwear, socks, cosmetics)
Any item clearly marked as “non-returnable” on the product page
Order Cancellations
Orders may be cancelled within 24 hours of purchase, provided they have not been processed or shipped.
Once shipped, cancellations are no longer possible, but you may return your order under this policy.
Refund Process
Processing Time: Refunds are issued within 7 business days of us receiving and approving your return.
Method: Refunds are always sent back to your original payment method.
Currency: Refunds are processed in the original currency of purchase.
Delayed Refunds: If you haven’t received your refund within 5 working days of confirmation, check with your bank or card provider first. If the issue persists, contact us at care@deloxusa.com
Return Address
All approved returns should be sent to:
Deloxusa
503 Stratford Road
Birmingham, B11 4LP
United Kingdom
Quick FAQ
What is the return period?
30 days from delivery.
When will I receive my refund?
Within 7 business days of us approving your return.
Do I have to pay for return shipping?
No. All eligible returns and exchanges include a free pre-paid return label.
Can I exchange an item?
Yes. Exchanges are always accepted within 30 days for eligible products.
Contact Us
Need help? We’re just an email or call away:
Email: care@deloxusa.com
Phone: +44 808 531 0674
Address: 503 Stratford Road, Birmingham, B11 4LP, United Kingdom
Customer Service Hours (GMT – London):
Monday to Friday: 9:00am – 5:00pm
Saturday & Sunday: 10:00am – 2:00pm
We aim to respond to all enquiries within 24 hours.
For more support, please visit our Contact Us page.