Privacy policy
This Privacy Policy explains how your personal information is collected, used, and shared when you visit or make a purchase from deloxusa.com
Personal Information We Collect
Device Information
When you visit our website, we automatically collect certain information about your device, including your browser type, IP address, time zone, and cookies installed on your device. As you browse, we may also collect:
Pages or products you view
Referral sources (websites or search terms)
Your interactions with the site
We refer to this as “Device Information.”
Technologies used to collect Device Information include:
Cookies: Small data files that often include a unique identifier.
Log Files: Track activity and collect data such as IP address, browser type, internet service provider, referring/exit pages, and timestamps.
Web Beacons/Tags/Pixels: Electronic files that help monitor browsing behaviour.
Order Information
When you make or attempt to make a purchase, we collect:
Your name
Billing and shipping addresses
Payment details (processed securely via encrypted gateways)
Email address
Phone number
We refer to this as “Order Information.”
When we talk about “Personal Information” in this policy, we mean both Device Information and Order Information.
How We Use Your Personal Information
We use Order Information to:
Process your orders (including payment, shipping, and confirmation emails)
Communicate with you regarding your order
Screen for potential fraud or security risks
Provide you with updates and promotional offers (if you opt in)
We use Device Information to:
Detect and prevent fraudulent activity
Improve and optimise our website’s performance
Analyse customer interactions to enhance the shopping experience
Sharing Your Personal Information
We only share your data with trusted third parties who help us operate our business, such as:
Payment processors (e.g., Stripe, PayPal)
Shipping providers (e.g., Royal Mail, DPD, Evri/Hermes)
Analytics services (e.g., Google Analytics)
We may also share personal information if required to comply with applicable laws and regulations (including UK data protection laws) or to protect our legal rights.
Behavioural Advertising
We may use your personal information to show you targeted ads via platforms such as:
Depending on your location, you may also have additional options to manage or opt out of interest-based advertising through relevant industry or platform tools.
Do Not Track
We do not alter our data collection practices in response to “Do Not Track” browser signals.
Your Rights
Depending on your location, you may have certain rights regarding your personal information, including the right to:
Access the personal data we hold about you
Request corrections to inaccurate data
Request deletion of your personal information (where applicable)
Withdraw consent for marketing communications at any time
For UK residents, these rights are provided under the UK GDPR and the Data Protection Act 2018.
To exercise these rights, contact us at: care@deloxusa.com
Please note: your data may be processed outside your country of residence (for example, by our payment processors), but we ensure appropriate safeguards are in place.
Data Retention
We retain your Order Information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law (e.g., for tax or accounting purposes).
You may request deletion of your data where legally permissible.
Changes
We may update this policy from time to time to reflect:
Changes in applicable privacy laws
Operational updates to our services
Adjustments to our business practices
Minors
Our website is not intended for anyone under the age of 18.
Contact Us
Need help? We’re just an email or call away:
Email: care@deloxusa.com
Phone: +44 808 531 0674
Address: 503 Stratford Road, Birmingham, B11 4LP, United Kingdom
Customer Service Hours (GMT – London):
Monday to Friday: 9:00am – 5:00pm
Saturday & Sunday: 10:00am – 2:00pm
We aim to respond to all enquiries within 24 hours.
For more support, please visit our Contact Us page.